Questions about pets

• Where are pets allowed in the hotel?

  Pets are allowed in the hotel, on the boat tour, and in the à la carte restaurant. Pets are not allowed in the bird park or in the Casa Havana park restaurant.

• Are there any additional costs or surcharges for pets?

  Yes, there is an extra charge for pets of €15.00 per pet per night.

• What is the hotel's pet policy?

  Pets are allowed in two rooms in our hotel. There is a surcharge of €15.00 per pet per night. In the à la carte restaurant and on the boat tour, pets must stay under the table.

• How can I let you know that I want to bring a pet with me during my stay?

  Pets must be mentioned when making a reservation.

• Are service animals permitted, and are there any exceptions?

  Yes, assistance dogs are allowed everywhere, including in the bird park and the Casa Havana park restaurant.